Customers, sales & profit.
What you offer, why customers choose you and where sales or profit are being missed. We examine the opportunity and the commercial decisions that could help you make more of it.
Offer · Positioning · Growth · Profit
MEET MARK & CONNIE
Your business is personal.
So is our approach.
We bring experience earned by building businesses, a fresh perspective on yours and the determination to help you make it better.
You work with us. Directly.
£5m
Built two businesses from nothing, now turning over £5 million a year between them.
Decades
Combined experience in building, running and improving businesses.
Two perspectives
Both of us looking at the opportunity, the people and what it will take to make progress.
WHY WE CREATED BIG
It helps to have someone who can see it differently.
When you’re running a business, you’re close to everything. Customers, people, cash, the next decision. Finding the time to step back can be the hardest part.
We created BIG to bring the experience, challenge and practical support we would have valued ourselves. Someone to ask a useful question, spot an opportunity and help turn it into action.
You know your business. We bring a fresh perspective on what it could become.
DIFFERENT STRENGTHS. SHARED COMMITMENT.
The whole business. Both of us.
A business works through the connections between its customers, its people and its numbers. We look at those connections together.
Our experience brings sales, leadership and business-building together with careful observation of how people work, how customers are treated and where everyday processes get in the way. You get both perspectives as we explore your business.
Sometimes the opportunity is a stronger offer or a better sales conversation. Sometimes it is clearer responsibilities, better communication or a customer experience that gives people a reason to return. We explore what is happening, why it matters and what a practical improvement would involve.
People, process & capacity.
How responsibilities, communication and everyday processes shape performance. We look for friction, wasted effort and workarounds, and explore what would help the team deliver more consistently.
People · Communication · Delivery
Trust & customer experience.
What customers are promised, what they experience and what builds their confidence. We look at the details that influence service, relationships and their reasons to choose you again.
Detail · Service · Relationships
Together, we look at both the commercial opportunity and what it will take to make it work.
EXPERIENCE BEYOND ONE BUSINESS
Across our careers, our work has involved BMW, Audi, Volkswagen, The Royal Bank of Scotland, Skibo Castle and Baxters Foods, through a mix of roles, projects and agency commissions.
We have also worked with luxury brands and products with retail values exceeding £100,000. Serving demanding customers at this level has reinforced how much trust, a compelling offer and attention to detail matter.
THE ADVICE WE WISH WE’D HAD
Would we have paid for BIG when we were building our own businesses?
Yes. 100%.
Knowing what we know now, access to this experience would have been one of the best investments we could have made.
Someone to challenge a costly assumption, spot an opportunity sooner and help put our time and money where they could do the most good. That is the value we want to bring to you.
WHAT WORKING WITH US FEELS LIKE
Room to talk.
Clarity to act.
Space to speak openly.
You can tell us what is working, what is frustrating you and what you are unsure about. We start by listening.
An honest commercial view.
We ask direct questions and explain our thinking. If we do not see a worthwhile opportunity to help, we will tell you.
A clear way forward.
We focus on what matters, what should happen first and how you will know whether it is making a difference.
LET’S START WITH YOUR BUSINESS
Bring us the business you have today.
Let’s explore what it could become.
A first conversation with us. A chance to talk things through and see whether there is a worthwhile reason to go further.
No fee for the first conversation. No obligation.