1. What impressed us
What customers are likely to notice and value.
FRESH EYES. PRACTICAL BUSINESS EXPERIENCE.
Where will your next stage of growth come from?
We find where your business is losing sales, profit, cash or time, and tell you what to fix first.
Mark and Connie. Business owners who have built, run and improved businesses themselves.
Working across Scotland.
Built from the ground up
A leasing business grown from a desk and a phone to £9.8 million turnover.
Turned performance around
A loss-making dealership brought to £150,000 profit in a year.
Experience you can speak to
You work directly with Mark and Connie, from the first conversation onwards.
THE FREE BIG THREE-POINT CHECK
See your business through your customers’ eyes.
For selected customer-facing businesses in Fife, Dundee, Perth and Angus.
Completely free. £0.
For selected owner-managed businesses with premises and staff serving customers, we'll arrange a discreet customer-style visit, with your agreement, and share three honest observations.
We'll talk through what we noticed in a personal 20-minute call. No charge. No obligation.
Three observations. A fresh perspective. Yours to use.
Not every business is a good fit for a free check. We’ll tell you honestly if yours is.
2. What could be better
Where customers might hesitate or lose interest.
3. Where opportunities may exist
Signs of missed sales worth investigating further.
WHEN YOU WANT A CLOSER LOOK
Find out what needs to change.
And what to do first.
The free check shares what we notice as customers. Our paid Reviews investigate the causes and recommend priorities. Both are available across Scotland.
THE BIG MARKETING REVIEW
Spending on marketing.
Not seeing the return?
We examine your advertising, website and journey from first enquiry to sale, to find where interest is being lost and what could work harder.
- Where your marketing spend may be wasted
- Why enquiries are not becoming customers
- Prioritised recommendations and a practical first-step plan
From £500 + VAT
Available across Scotland
Discuss your marketingTHE BIG BUSINESS REVIEW
Busy business.
Room for a better result?
We look across your sales, margins, cash, people and processes to understand what is holding the business back and where the strongest opportunities lie.
- Time with you at your business
- A look at the figures and the customer experience, where relevant
- Written findings and an in-person discussion of priorities
From £950 + VAT
Available across Scotland
Discuss your businessWe only take on a paid Review where we believe the opportunity is worth at least five times the fee. That is our basis for accepting the work, rather than a guarantee of results.
WHAT YOU LEAVE WITH
A clear view.
A practical next step.
Your Review brings together what we found, the evidence and our judgement. We explain what deserves attention first, the potential benefit and the likely cost and effort, where the information allows.
You receive written findings and a personal discussion of the priorities. The scope and fixed fee are agreed before we begin.
Implementation and ongoing support are optional, separately scoped and priced after a Review.
The BIG Business ReviewIllustrative report
Where your growth will come from, and how to get it.
A clear link between the opportunity, the action and the commercial result.
- Opportunity
- Recover enquiries that never became a sale.
- Action
- Improve response, follow-up and the strength of the offer.
- Measure
- Conversion rate, additional revenue and gross profit.
Explore the example pages. Illustrative content, not a client result.
Your priorities, the opportunity and the next step, clearly explained.
HOW WE GET STARTED
A straightforward way forward.
Start with a conversation.
Tell us what you want to improve. The first conversation is free, and we will tell you honestly whether we can help.
Agree a focused Review.
If a closer look makes sense, we agree what to investigate and give you a fixed quote before work starts.
Decide what comes next.
We discuss the findings and priorities with you. Use them with your own team, or talk to us about further help.
THE WHOLE BUSINESS. THE CONNECTIONS THAT MATTER.
Look deeper. Find the opportunity others might miss.
A sales problem might begin with the offer. A cash problem might be tied to pricing, stock or delivery. We look across the business to understand how the pieces affect one another.
These are the areas we explore. You won’t need all eight. Most Reviews focus on two or three, guided by your priorities and the evidence.
Build the right business for you.
We explore what you want the business to earn, the role you want to play and what growth would mean for your time, team and cash. We look at current performance, constraints and the decisions you are facing.
Why it matters: A useful growth plan starts with your goals and an honest starting point.
Find the customers and opportunities worth winning.
Who buys, why they choose you, who does not and what competitors offer. We explore your strongest customer groups, unmet needs, repeat business and opportunities to reach new buyers.
Why it matters: Growth becomes more achievable when you know whose business you want and why they should choose you.
Give people a stronger reason to buy.
We examine what you sell, how you explain its value, your pricing, discounts and product or service mix. Could a clearer offer, better packaging or a different price improve both demand and margin?
Why it matters: More sales only help if the offer rewards the effort and cost of delivering it.
Turn more interest into profitable sales.
We experience your enquiry and sales process as a potential customer, from first contact to follow-up. We follow the journey from first enquiry to sale: response times, conversations, proposals, objections, follow-up and lost opportunities. We also explore referrals, repeat purchases and your existing customer base.
Why it matters: Some of the earliest opportunities may already be inside your business.
Make every marketing pound work harder.
We examine your website, content, campaigns and customer communications. Where figures are available, we connect spend and enquiries to conversion, sales and profit. We look for gaps between the advertising promise and what happens when a customer responds.
Why it matters: Better marketing is not just more views or clicks. It should help win profitable customers and justify what you spend.
Keep more of the money your business generates.
Using the figures you can provide, we explore margins, recurring costs, stock or work in progress, payment terms and cash tied up in the business. We distinguish revenue growth from growth that leaves you better off.
Why it matters: A busy business needs enough profit and cash to support its ambitions.
Build growth your business can deliver.
We look at responsibilities, bottlenecks, handovers, service consistency and work that depends too heavily on the owner. What would happen if demand increased, and what needs to change first?
Why it matters: Sustainable growth depends on the people and capacity to support it.
Free up effort for the work that matters.
We explore repetitive tasks, disconnected information and practical uses for AI or automation. We consider setup effort, accuracy checks, appropriate data use and whether the change would save enough time or money to justify it.
Why it matters: Technology earns its place when it improves the business and preserves the customer experience.
We agree the relevant areas and a fixed fee before starting. You do not need to work out the scope yourself.
BEFORE YOU CHOOSE AN ADVISER
10 questions you should ask before choosing a business adviser.
You’re trusting someone with your business, your money and your next decisions. Here are the questions worth asking before you commit.
BEFORE YOU GET IN TOUCH
Good questions. Straight answers.
Who is the free check suitable for?
Selected owner-managed businesses in Fife, Dundee, Perth and Angus, trading for at least 12 months, with premises and staff serving customers. Retailers, showrooms, dealerships, hospitality and leisure businesses are a good fit. Bookable services may also be suitable where we can realistically experience the customer journey.
We generally look for at least five staff, with smaller showrooms and dealerships considered individually. Hi-fi and audio businesses are excluded. We confirm suitability and the visit scope with you before arranging anything.
What happens after the free check?
We share three observations and discuss them in a personal 20-minute call. There is no charge and no obligation to buy anything. If we see something worth investigating further, we can explain the relevant paid Review. The choice is yours.
Can you help businesses elsewhere in Scotland?
Yes. Our Marketing Review, Business Review and subsequent advisory support are available across Scotland. Only the free Three-Point Check is restricted to Fife, Dundee, Perth and Angus.
Do I need to know which Review I need?
No. Start with a free conversation about the result you want and what is getting in the way. We will recommend an appropriate scope only if we believe there is a worthwhile opportunity.
How long does a Review take?
It depends on the scope and the information needed. We agree the timetable and fixed fee with you before starting.
Will you help us put the recommendations into practice?
Yes, where the Review identifies work we can help with. Implementation or ongoing support is agreed separately, with clear priorities, responsibilities and measures.
FRESH EYES. A USEFUL NEXT STEP.
Let’s see what you might be missing.
Apply for a free customer check if your business is in our local area, or start a conversation about your business anywhere in Scotland.
Free checks: Fife, Dundee, Perth and Angus. Paid Reviews: across Scotland.